In their words

What families tell us

A selection of what families have told us, shared with their permission and only ever under a first name. Nothing here identifies the person we support.

5.0from 4 families who agreed to share
I have two clients who have become like my own children, and I can honestly say that Miguel does not just see us as clients he sees us as family. He goes above and beyond to make sure we have everything we need and that our concerns are addressed. Miguel does not play around when something needs attention. He responds quickly, takes action, and makes sure things are handled without unnecessary delays. I have complete confidence in him because he truly knows what he is doing. And if there is ever a question he doesn’t immediately know the answer to, he takes the time to find the right answer and gets back to me in a timely manner. What stands out the most is that Miguel genuinely cares. We never feel like just another client or another number. He treats us with respect, compassion, and patience, and he makes sure our needs are always heard. I am extremely grateful for everything Miguel has done for us. Finding someone who truly cares about the people they serve is not easy, and I would highly recommend Miguel to anyone looking for someone who will go above and beyond. He has earned our trust, our respect, and most importantly, has become part of our family.
Joyce W.A member of staff
No puedo decir suficientes cosas buenas de A & A y de la manera en que han apoyado a mi hija y a nuestra familia. Durante mucho tiempo estuvimos trabajando con otras agencias para lograr un aumento en su Nivel de Necesidad, pero lamentablemente no logramos obtener resultados. A & A intervino, escuchó nuestras necesidades, abogó por mi hija y nos ayudó a lograr el aumento que necesitábamos. Lo que más valoro es la manera tan especial en que tratan a mi hija. Ella no es tratada como una simple cliente; la tratan con verdadero cariño, paciencia, respeto y compasión. Siempre hacen todo lo posible para asegurarse de que esté bien apoyada y de que sus necesidades sean escuchadas. Como madre, confiar en alguien para cuidar y apoyar a tu hija es una de las cosas más importantes que puedes hacer. Y sinceramente puedo decir que confío en A & A como si fueran parte de nuestra familia. Han demostrado que realmente se preocupan por mi hija y que quieren lo mejor para ella. Estoy profundamente agradecida por todo lo que A & A ha hecho por nuestra familia y recomiendo esta agencia con todo mi corazón a cualquier familia que busque una agencia que realmente se preocupe por sus clientes y los trate como familia.
Teresa J.A guardian or advocate
EXCELLENT VERY ATTENTED & VERY PROFESSIONAL PEOPLES
evelyn W.Family member
This company is outstanding in every aspect. My wife and I have (3) adult children that use A&A for services. We live the DFW area and have used other companies since the early 90's. No company has ever matched their professionalist, empathy, and dedication to their clients. Their clients are more like family! If we have questions or need services, A&A is quick in responding and handling. Do yourself a favor and use this company.
David C.A family member

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This goes to our office inbox and someone here reads it. If you tick the box above and leave five stars, your words may appear on this page shortly afterwards, shown under a first name and initial — never your full name. Everything else waits for a person. Either way, please don’t include medical details or anyone’s full name. If you need to raise a formal complaint, you also have the right to contact Texas HHS directly.